Frequently asked questions
Clear, simple answers to help you shop and enjoy our handcrafted creations.
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How can I place an order?
Simply browse our shop, add your favorite items to the cart, and proceed to checkout. You’ll be guided step by step through the process.
Which payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options depending on your location.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll be happy to help. Contact us as quickly as possible and we’ll do our best to adjust it.
Do you ship internationally?
Yes, we ship worldwide! Delivery times and costs vary depending on your location.
How long does shipping take?
On average, domestic orders take 2–5 business days. International orders may take 7–20 business days. You’ll receive tracking details once your package is shipped.
Can I return an item if I’m not satisfied?
Yes, you may return or exchange products within 36 hours of receiving them, provided they are unused and in their original packaging.
How do I start a return or exchange?
Contact our customer service with your order number, and we’ll guide you through the simple return process.
Are returns free?
Return costs depend on your location. If the return is due to an error on our side (wrong or damaged item), we’ll cover the shipping fees.
Are all products handmade?
Yes! Our products are carefully handmade and hand-painted with high-quality materials by skilled Moroccan artisans. Each piece is designed with love and attention to detail.
Do you restock sold-out items?
Some items are restocked, while others are limited editions. We recommend subscribing to our newsletter to be the first to know about restocks and new arrivals.
Can colors or textures vary?
Because our products are handcrafted, slight variations in color, pattern, or texture are normal and make each piece unique.
Do you offer custom or made-to-order items?
Absolutely! For personalized or bespoke items, please contact us with your request, and we’ll create a special piece just for you.
Can I mix and match products from different collections?
Yes! Our collections are designed to complement each other, so feel free to mix styles and textures for a personalized look.